+91 7011968922 contactus@fireforex.in
Fire Forex - Forex, Travel and Visa
+91 7011968922 contactus@fireforex.in

Privacy Policy

Last updated: April 2025

Your Privacy Matters to Us

Fire Forex Private Limited ("we", "our", "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, share and protect information about you when you visit our website or use our services.

1. Information We Collect

We may collect the following categories of personal information:

  • Identity & Contact: Name, mobile number, email address, date of birth, nationality.
  • KYC Documents: PAN card, Aadhaar, passport, visa copies — collected as required by RBI and FEMA regulations for foreign exchange transactions.
  • Transaction Data: Currency type, amount, purpose of remittance, destination country.
  • Technical Data: IP address, browser type, pages visited, time on site — collected automatically via cookies and analytics.
  • Communications: Enquiries submitted via our contact form or WhatsApp.

2. How We Use Your Information

  • To process your foreign exchange or remittance transaction.
  • To comply with RBI, FEMA, and anti-money laundering (AML) requirements.
  • To respond to your enquiries and provide customer support.
  • To send transaction confirmations, rate alerts, and service updates (with your consent).
  • To improve our website and services through aggregated analytics.

3. Legal Basis for Processing

We process your personal data on the following grounds:

  • Contractual necessity — to provide the forex or remittance service you have requested.
  • Legal obligation — to comply with KYC, AML and RBI reporting requirements.
  • Legitimate interest — to improve our services and communicate with existing customers.
  • Consent — for marketing communications where we have your explicit consent.

4. Sharing of Information

We do not sell your personal data. We may share it with:

  • Authorised Dealers and correspondent banks to process your transaction.
  • Regulatory authorities (RBI, FIU-IND, Income Tax) as required by law.
  • KYC verification service providers under strict confidentiality agreements.
  • Technology providers (web hosting, analytics) who process data on our behalf.

5. Data Retention

We retain transaction-related KYC documents for a minimum of 5 years as mandated by the Prevention of Money Laundering Act (PMLA). Other personal data is retained for as long as necessary to provide the service or as required by law. You may request deletion of marketing preferences at any time.

6. Cookies

Our website uses essential cookies to ensure proper functionality and analytics cookies to understand how visitors use the site. You may disable non-essential cookies via your browser settings. Disabling cookies may affect certain site features.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with the relevant data protection authority.

To exercise your rights, email us at contactus@fireforex.in.

8. Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption and our staff are trained in data handling best practices.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date. Continued use of our services after changes constitutes your acceptance of the updated policy.

11. Contact Us

For any privacy-related queries, contact us at: